Return Policy
You have 30 days from the day your order arrives.
What's covered
- Changed your mind? Unopened, unused items in their original packaging can be returned within 30 days for a full refund. Because this is a personal care product, we can't restock items that have been opened or used — that's a hygiene rule, not a loophole.
- Damaged, faulty, or not as described? Always covered, opened or not. Tell us within the 30-day window and we'll replace it or refund you — your choice. A photo helps us skip a round of questions but isn't required.
How to return something
- Message us with your order number.
- We'll email you a return label and instructions the same working day.
- Pack the item up, attach the label, and drop it off.
Refunds
We refund to the original payment method once the return is on its way back and checked. Your bank decides how quickly it appears on your statement; for most cards that's a few working days after we process it. If the return is because something was wrong on our end, we refund original shipping too.
Changed your mind before it ships?
Message us with your order number. If it hasn't gone out yet we'll cancel and refund in full. Once it's with the carrier, use the returns process above.
Anything unclear, ask us. We answer within one working day.